This Shipping Policy explains how orders are processed, shipped, and delivered by RAJSATTVA LIFESCIENCES PRIVATE LIMITED through www.rasrajroyal.com (“Website”).
Order Processing Time
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- You will receive an order confirmation via email or SMS once your order is placed.
Shipping Locations
- We currently ship across India.
- At present, international shipping is not available.
Shipping Charges
- Shipping charges (if applicable) will be displayed clearly at checkout before you complete your purchase.
- Any free shipping offers will be mentioned on the Website or product page.
Delivery Time
- Estimated delivery time is 3–7 business days, depending on your location and courier service availability.
- Delivery timelines may vary due to factors such as:
- Remote or non-serviceable locations
- Courier delays
- Natural calamities or unforeseen circumstances
Courier & Tracking
- Orders are shipped through trusted third-party courier partners.
- Once your order is shipped, tracking details will be shared via email or SMS.
- You can track your shipment using the provided tracking link.
Incorrect or Incomplete Address
- Please ensure that your shipping address, contact number, and PIN code are correct while placing the order.
- We are not responsible for delays or non-delivery caused by incorrect or incomplete address details.
- Re-shipping charges (if any) will be borne by the customer.
Damaged or Missing Packages
If you receive:
- A damaged product
- A tampered package
- Missing items
Please contact us within 48 hours of delivery with:
- Order ID
- Clear photos or unboxing video
- Description of the issue
📧 Email: rajsattvalifesciences@gmail.com
Delivery Delays
While we strive to deliver orders on time, delays may occur due to:
- Courier partner issues
- Weather conditions
- Government restrictions
Such delays do not qualify for cancellation or refund unless approved by us.
Order Cancellation After Shipping
- Once an order has been shipped, it cannot be cancelled.
- In case of failed delivery due to customer unavailability or refusal, re-shipping charges may apply.
Contact Us
For questions, concerns, or privacy-related inquiries, contact:
RAJSATTVA LIFESCIENCES PRIVATE LIMITED
Shop No. 13, Ground Floor, Darshana Heights,
New Link Road, Bhayander (West) – 401101
📧 rajsattvalifesciences@gmail.com
📞 9920163219